Job Summary
The Azure Virtual Desktop (AVD) Engineer L2 is responsible for the administration, support, monitoring, troubleshooting, optimization, and operational management of the Azure Virtual Desktop environment. This role provides second-level technical support, ensures service availability, supports migration projects, and collaborates with infrastructure, security, networking, and cloud teams to maintain a secure and high-performing virtual desktop platform.

Key Responsibilities
Operations & Support
    • Provide L2 support for Azure Virtual Desktop environments.
    • Monitor AVD infrastructure, host pools, session hosts, FSLogix profiles, and connectivity.
    • Troubleshoot desktop performance, login issues, profile issues, and application problems.
    • Resolve escalated incidents from L1 support teams.
    • Perform root cause analysis (RCA) for recurring issues.
    • Participate in on-call support and major incident management.
Azure Administration
    • Manage AVD Host Pools, Workspaces, Application Groups, and Session Hosts.
    • Deploy and maintain Golden Images.
    • Configure autoscaling and load balancing policies.
    • Manage Azure resources associated with AVD.
    • Optimize Azure consumption and capacity utilization.
User Experience Management
    • Ensure optimal end-user performance.
    • Analyze latency and application performance issues.
    • Monitor resource consumption trends.
    • Recommend performance improvements.
Security & Compliance
    • Implement security baselines and hardening standards.
    • Support Conditional Access and MFA integration.
    • Address security vulnerabilities and audit findings.
    • Ensure compliance with organizational security policies.
Patch & Change Management
    • Execute monthly patching activities.
    • Perform image updates and validation.
    • Participate in CAB activities.
    • Maintain rollback and recovery procedures.
Documentation
    • Create and maintain SOPs, KB articles, and architecture diagrams.
    • Maintain operational runbooks.
    • Document incidents, workarounds, and resolutions.
Project Support
    • Support Citrix-to-AVD migration initiatives.
    • Participate in new AVD deployments and upgrades.
    • Support application packaging and testing.
    • Assist in automation initiatives using PowerShell and Azure Automation.

Technical Skills Required
Mandatory Skills
    • Microsoft Azure Administration
    • Azure Virtual Desktop (AVD)
    • FSLogix Profile Management
    • Microsoft Entra ID (Azure AD)
    • Intune / Endpoint Manager
    • Windows Server Administration
    • Windows 10/11 Enterprise Multi-Session
    • PowerShell Scripting
    • Azure Monitoring & Log Analytics
    • Networking Concepts (DNS, VPN, Firewall, Load Balancing)
Preferred Skills
    • Citrix Virtual Apps and Desktops
    • VMware Horizon
    • Azure Automation
    • Azure Landing Zones
    • Microsoft Defender
    • ServiceNow ITSM
    • SCCM / MECM
    • Infrastructure as Code (Terraform)
Experience & Qualification
Education
    • Bachelor's Degree in Computer Science / Information Technology or related discipline.
Experience
    • 4-7 years of Infrastructure Support experience.
    • Minimum 2-3 years of AVD administration experience.
    • Experience managing enterprise virtual desktop environments.
Certifications (Preferred)
    • Microsoft Certified: Azure Administrator Associate
    • Microsoft Certified: Azure Virtual Desktop Specialty
    • Microsoft Certified: Azure Solutions Architect Expert

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