Job Description
Role: Lead – HR Operations
Experience - 8 to 10 years
Manager HR operations will be responsible for leading the delivery, governance, compliance, and
continuous improvement of HR operational processes across the GCC.
The role ensures efficient, compliant, and employee-centric HR service delivery while establishing
strong process controls, governance mechanisms, and operational excellence standards that
support the GCC's growth and maturity.
The role will also play a key part in building scalable HR operational frameworks, strengthening
compliance and audit readiness, and supporting the organization's continued growth.
Key Responsibilities:
1. HR Operations & Service Delivery
Lead end-to-end HR operations including onboarding, offboarding, employee
lifecycle management, documentation, payroll coordination, leave & attendance
management, HR data management, and HR systems administration.
Ensure timely, accurate, and seamless delivery of HR operational services.
Act as the primary escalation point for complex HR operational issues.
Establish and monitor service levels (SLAs) to drive operational excellence.
Build scalable HR operational processes and service delivery models that support
the evolving needs of a growing GCC.
2. Governance, Compliance & Risk Management
Establish governance, review mechanisms, and operational controls across all HR
processes.
Develop and maintain SOPs and process documentation
Ensure compliance with applicable labour laws, statutory requirements, company
policies, and audit requirements.
Lead HR compliance activities by maintaining statutory compliance calendars and
ensuring adherence to regulatory and internal governance requirements.
Plan, coordinate, and manage internal and external HR audits, ensuring audit
readiness through robust documentation, timely closure of audit observations, and
implementation of corrective actions.
Monitor regulatory changes and drive implementation of relevant process updates.
Identify and mitigate operational and compliance risks.
3. Process Excellence & Continuous Improvement
Drive process standardization, automation, and continuous improvement initiatives.
Leverage technology and digital tools to improve efficiency and employee
experience.
Monitor service quality and operational performance through defined metrics and
dashboards.
4. Data, Reporting & Insights
Ensure integrity, accuracy, and confidentiality of employee data and HR records.
Develop and maintain dashboards and reports
Generate insights and recommendations to improve operational effectiveness and
decision-making.
5. GCC Capability Building
Build scalable HR operational frameworks to support GCC growth
Drive post-entity creation HR operational initiatives, including implementation of HR
policies, statutory registrations, HR compliance frameworks, HRIS setup and
optimization, payroll governance, employee documentation, and operational
readiness.
Establish and continuously enhance HR operating models, SOPs, SLAs, and
governance mechanisms to support business growth and operational maturity.
Reduce dependency on individual resources through process standardization,
documentation, cross-training, and knowledge management practices.
Partner with HRBPs, COEs, Finance, IT, and global stakeholders to deliver a
consistent employee experience and strengthen operational governance.
Drive a culture of operational excellence, accountability, and continuous
improvement within the HR function.
Experience
8–12 years of progressive HR Operations experience.
Experience in a Global Capability Center (GCC), Shared Services, or a fast-growing
organization is preferred.
Hands-on experience in HR compliance, statutory requirements, governance, and
internal/external HR audits.
Experience in setting up or scaling HR Operations, particularly during post-entity
creation or organizational growth phases, will be highly preferred.
Skills & Competencies
Strong HR Operations and employee lifecycle management expertise
Knowledge of Indian labour laws, statutory compliance, and audit requirements
Experience in process governance, controls, and service delivery management
Experience in HR compliance, audit management, and operational governance.
Experience in setting up and scaling HR Operations for a growing organization or
GCC.
HR systems/HRIS expertise, data management, and reporting capabilities
Process improvement, automation, and digital mindset
Strong stakeholder management, problem-solving, and analytical skills
